All You Need
To Know
Delivery
Policy
COURIER DELIVERY TIME:
1- 3 business days depending on order load and destination.
When orders are complete, packed and booked for courier pick-up you will be notified via email with tracking details.
DELIVERY FEES:
QLD Metro & most surrounding regions - Free & discount flat-rate delivery:
-
$19.80
NSW & ACT Metro and most surrounding regions - Flat rate $19.80.
VIC Metro and most surrounding regions - Flat rate $27.50.
SA Metro and most surrounding regions - Flat rate $35.20.
WA & TAS Metro and most surrounding regions - Flat rate $41.80.
NT Metro and most surrounding regions - Flat rate $49.50.
**IMPORTANT NOTE**
All delivery fees are set within our website check-out facility. If for any reason delivery fees are different we will be sure to advise before proceeding.
Production
turn-around
We are fast.
Production turn-around usually takes 3-to-5 biz days, depending on the product. We usually have orders completed and dispatched in 3 days.
Our systems enable us to complete and deliver on time 99.99% of the time. All timelines should be considered approximations as no guarantees can be made due to third parties such as couriers and unforeseen events such as extraordinary weather. For time-critical orders be sure to discuss your needs to ensure your needs can be met.
Warranty
If goods are delivered damaged, we will pick them up and replace.
Damage must be reported with photo/s within 2 hours of signing for your delivered order. A photo with date and time displayed is required.
Any damage or breakage due to no misuse or extraordinary weather events must be reported with a brief description of the issue and how it was caused, along with a digitally dated photo. Damaged and/or broken items will be replaced.
All products are covered by warranty:
3 years warranty on Deluxe pull-up banners.
2 years warranty on AdFlag pole displays.
All items are covered with a warranty, view the product page for details.